About the Podcast
CS SHIFT
Beyond Retention ? Strategies for Customer Success That Work in the New Era
Welcome to CS Shift — the podcast that goes beyond retention with strategies for Customer Success that work in the new era.
I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human.
On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it all.
Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact — this is your space.
Let’s make the shift — together.
I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human.
On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it all.
Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact — this is your space.
Let’s make the shift — together.
About your host
Nandi Dossou
Je crois que la vie professionnelle doit être riche de sens, d'impact et de résultats.
J'ai conçu un manuel stratégique pour cadres dirigeants et experts. C'est l'heure de naviguer avec aisance dans les environnements complexes et exigeants.
J'ai conçu un manuel stratégique pour cadres dirigeants et experts. C'est l'heure de naviguer avec aisance dans les environnements complexes et exigeants.