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Published on:

4th Jul 2025

Trailer - CS Shift Podcast

Welcome to CS Shift — the podcast that goes beyond retention with real strategies for Customer Success in the new era.

I’m Nandi Dossou, a CS Executive based out of Paris, and over the past 12+ years, I’ve helped CS teams across Europe scale with purpose — delivering 90%+ retention and millions in recurring revenue.

But here’s the truth: the expectations on Customer Success have changed. Growth is the new mandate. And too often, teams are left navigating that shift with no real strategy.

That’s where this show comes in.

Every season of 5 episodes, you’ll get the clarity, frameworks, and mindset shifts to help you lead through complexity — and perform at your best.

Whether you’re building a CS org or building your influence as a the next CS leader, CS Shift is your playbook for what’s next.

Subscribe now — and let’s lead this shift together.

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About the Podcast

CS SHIFT
Beyond Retention — Strategies for Customer Success That Work in the New Era
Welcome to CS Shift — the podcast that goes beyond retention with strategies for Customer Success that work in the new era.
I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human.
On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it all.
Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your impact — this is your space.
Let’s make the shift — together.

About your host

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Nandi Dossou

Je crois que la vie professionnelle doit être riche de sens, d'impact et de résultats.
J'ai conçu un manuel stratégique pour cadres dirigeants et experts. C'est l'heure de naviguer avec aisance dans les environnements complexes et exigeants.